Policies

Shipping Policy:

  • We offer worldwide shipping for all orders placed on our website.
  • Orders are typically processed and shipped within business days of purchase.
  • Shipping costs will be calculated at checkout based on the shipping destination and chosen shipping method.
  • Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.
  • Please note the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.

( Incase of any further points to be added will do this after we confirm our courier partners)

 

Return & Exchange Policy:

We make all our pieces with extreme care and high quality production. We work closely with our delivery partner to ensure that you receive your piece in best condition and within delivery timeline.We want you to be completely satisfied with your purchase. So please confirm all the queries before making the purchase. Our Customer service team will be happy to help you . Contact- +91 9136880566

Once an order is placed, we do not offer any refunds but your product is eligible for an exchange or store credit if it satisfies the following conditions:

  1. An incorrect garment has been delivered to you, not matching your order confirmation.
  1. The garment you purchased has been delivered with a manufacturing defect.
  1. The garment is not of the right size (in which case, it is eligible for a size exchange only, in the same piece).

To be eligible for a exchange you must be satisfying the conditions mentioned above.

Please note that items must be unused, unworn, and in the same condition as received, with all original tags and packaging intact. Exchanges are subject to product availability. We will gladly exchange your item for a different size, color, or style of equal value, provided it is in stock.

To initiate an exchange, please contact our customer service team at demira.social@gmail.com  with your order number and reason for return. We will provide you with instructions on how to return the item(s).

Once your return is received and inspected,Our team will connect with you and after providing necessary confirmations , we will process with exchange within 7 days.

Please note that exchange charges of both ways are to be borne by the customer.

We reserve the right to refuse returns & exchange that do not meet our return policy criteria.

 

We don’t offer return/exchange incase of:

  • No return or exchange is available for international orders.
  • Customized garments, including those tailored for specific size or color preferences, are not eligible for return or exchange.
  • Sale items are final sale and cannot be returned or exchanged.
  • Slight irregularities in color and texture are inherent to handwoven/digitally printed fabrics and techniques, adding a unique beauty to each purchase.
  • Please note that variations in color may occur due to differences in screen rendering.



TAXES & DUTIES

For Indian Customers

Product Prices displayed are inclusive of all taxes and duties.

For International Customers

Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.




Contact Us:

We value your feedback and inquiries! Our dedicated customer service team is here to assist you at all times. Whether you have questions about our products, need assistance with your order, or have any feedback to share, we're always happy to hear from you.

How to Reach Us:

Our customer service team is available  Mon - Sat 10 am to 7pm, to ensure that your queries are addressed promptly and efficiently.

Our Commitment to You:

At Demira, we take pride in delivering exceptional customer service. Your satisfaction is our top priority, and we are committed to resolving any issues or concerns you may have in a timely manner.

Feedback and Suggestions:

We welcome your feedback and suggestions as they help us improve our products and services. If you have any comments or ideas you'd like to share with us, please don't hesitate to reach out. We value your input and strive to continuously enhance your experience with Demira.

Thank you for choosing Demira. We look forward to assisting you and providing you with the best possible shopping experience!